Terms & Conditions

Premium Paws provides pet products and related services to customers in South Africa. We may update these Terms as our services evolve.

• Prices are shown in ZAR and include VAT where applicable.
• Product specs, availability, and pricing may change without notice.
• Images are for illustration; minor variations may occur.

• Orders are offers to purchase subject to acceptance and stock confirmation.
• Payment is processed securely by third-party gateways; we do not store card details.
• We reserve the right to decline or cancel orders; refunds are issued if already charged.

See our Shipping Policy for dispatch times, timelines, and fees. Risk passes upon delivery to the address supplied.

See our Returns & Refund Policy for eligibility, exclusions, and process.

Products may carry manufacturer warranties. Misuse, unauthorised repairs, or physical damage are not covered.

To the extent allowed by law, Premium Paws is not liable for indirect or consequential losses. Our liability is limited to the amount paid for the relevant order.

All content on this site is owned by or licensed to Premium Paws and may not be used without permission.

These Terms are governed by the laws of South Africa. Disputes may be referred to the appropriate South African courts.

Questions? Email support@premiumpaws.co.za.