Returns & Refund Policy

• Request within 14 days of delivery.
• Items must be unused, unopened, and in original packaging with all accessories/manuals.
• Return courier costs may apply unless due to our error.

Report within 7 days of delivery with your order number and photos. We’ll arrange repair, replacement, or refund in line with the Consumer Protection Act.

• Used litter trays, opened consumables or filters.
• Items showing wear, misuse, unauthorised repairs, or accidental damage.
• Gift cards and downloadable products.

Where a manufacturer warranty applies, we’ll facilitate the process. Keep your proof of purchase and original packaging where possible.

1. Email support@premiumpaws.co.za with your order number and reason.
2. We’ll confirm eligibility and share return instructions.
3. Pack securely; include all original accessories and packaging.

After inspection, approved refunds are processed to the original payment method. Banks typically take 3–7 business days to reflect funds.

Need help? Email support@premiumpaws.co.za.