Privacy Policy
Your privacy matters. This policy explains how Premium Paws collects, uses, and protects your information in line with the Protection of Personal Information Act (POPIA) and applicable e-commerce laws. Our store runs on Shopify.
Who We Are
Premium Paws (“we”, “us”) operates this website for customers in South Africa. Contact: support@premiumpaws.co.za.
Information We Collect
- Account & Order: name, email/phone, billing/delivery address, order history.
- Payment: processed by payment gateways; we do not store card numbers.
- Device & Usage: cookies, IP, pages viewed (Shopify & analytics tools).
- Support: messages sent via email, forms, or WhatsApp.
How We Use Your Information
- Process orders, deliveries, warranties, and support.
- Prevent fraud and maintain site security.
- Improve products and website performance (aggregated insights).
- Marketing with consent; opt-out anytime via unsubscribe or request.
Cookies & Analytics
Essential cookies keep the store working (cart, checkout, preferences). Optional analytics help us understand traffic and improve performance. You can control cookies in your browser settings.
Sharing & Processors
We share data with trusted service providers only where necessary: Shopify (store platform), payment processors, couriers, and email/CRM tools—under contracts and for limited purposes.
Your POPIA Rights
- Request access to personal information we hold about you.
- Request correction or deletion where legally permissible.
- Withdraw consent for direct marketing.
- Lodge a complaint with the Information Regulator (South Africa).
Retention & Security
Records are retained only as long as required for legal, tax, and warranty purposes. Shopify and our processors apply administrative, technical, and physical safeguards to protect data.
Contact
Email support@premiumpaws.co.za. Postal correspondence: Premium Paws, South Africa.
This policy may change as our services evolve. Last updated 3 September 2025.